POSTAGE FEES

UK MAINLAND DELIVERY

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Orders received before 12pm will be processed the same working day.
FREE
WEEKDAY Deliveries
Next working day or a specific working day of your preference.
UK ZONE 1 - FREE*
UK ZONE 2 - £20*
UK ZONE 3 - N/A
*Fees per max 30kg parcel
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WEEKEND Deliveries
Order before 12pm on Friday for Saturday and Sunday deliveries.
UK ZONE 1 - £25*
UK ZONE 2 - £50*
UK ZONE 3 - N/A
*Fees per max 30kg parcel
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ARTIFICIAL GRASS

DELIVERIES

UK Delivery

Working Day and Saturday Delivery

Select our “Next Working Day” service to receive your order in an estimated 1-2 working days. Select our “Specific Working Day” option to receive your order on your required working day.

Order Processing

Orders received before 12pm will be processed the same working day.
Orders received after 12pm will be processed the next working day.

Special Deliveries

Delivery days exclude weekends and Bank Holidays. Weekend and timed deliveries are available at an extra cost when requested.

Lead Times

Due to the nature of our business there may be extended lead times for certain items, however every effort will be made to deliver all products by the agreed date.

Christmas, Easter & Bank Holidays

Due to the extra volume of orders coming in over Christmas, Easter and Bank Holidays, please be aware that there may be delays processing orders over this period.

ARTIFICIAL GRASS

RETURNS

UK Returns

Packaged

All orders that we deliver are wrapped in order to minimise the likelihood of damage during transit.

Damaged Items

In the unlikely event that you receive a damaged item on your order, please contact us within 24 hours of your delivery and we will be happy to arrange collection and replacement of the item at the earliest convenience.

Faulty Items

If you receive a faulty item, please contact us within 24 hours of delivery and provide us with details of the problem product. For perishable products, we will require the batch number and best before date of the item.

Undamaged & Non-Faulty Items

In exceptional circumstances we may agree to accept a return of an item that is not damaged or faulty. In this instance, it is up to the customer to return item at the cheapest cost, once the item is received and the goods returned are in a saleable condition we will then refund you the sale.

Unwanted Items

If there is anything wrong with the items once they have been received, we request that you contact us within 24 hours of the consignment being signed for so that we can rectify the problem.

ORDER & DELIVERY

Lead Times

UK Delivery Lead Times
All orders of North West Lawns Ltd artificial grass are cut to order. All next-day deliveries are subject to stock.
  • We are unable to give a precise delivery time unless it has been agreed by telephone, the standard delivery service used is within 3 working days.
  • As we have no control over the deliveries after they leave our warehouse we cannot be held responsible for delivery delays & no compensation will be payable by ourselves. Therefore, we advise against booking fitters etc. for installations until goods have been received.
  • We only deliver to mainland UK and some remote areas are subject to additional carriage fee.
ON DELIVERY

Please Note

Accessibility
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As deliveries will be made by a van or lorry, it is assumed that the delivery address will be accessible. If there is likely to be a problem due to restrictions for access, please inform us at the time of order.
Signature
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It will be necessary for the driver to obtain a signature for this delivery. The driver is allocated a maximum of 15 minutes to off load and obtain a signature.
Storage
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Deliveries will be to the main entrance to your premises, the driver is not permitted to enter your premises. (The handling of the artificial grass is heavy, and the roll cannot be bent. It may be easier to leave it outside until ready to be fitted).